- Country: Belgium
- Summary: Service Contract for a User Support and Assistance Center (Esm) Management Application
- BET Ref No: 130620545
- Deadline: 05 Jan 2026
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 774326-2025
- Purchaser's Detail:Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
- Description:
- ENABEL has been using an ESM: Enterprise Service Management solution for several years. Definition of ESM: Enterprise service management is the application of IT service management to other areas of a business or organization with the aim of improving performance, efficiency and service delivery. In short, it's about taking what works well in IT service management (ITSM) and applying it across the entire business. ESM is the extension of IT Service Management (ITSM) principles to enable better service delivery for business teams such as human resources (HR), legal, facilities, marketing and finance. User support and assistance service management software is software that allows to record requests, to monitor the activity of support and assistance services, to offer various support services to users: incident management, submission of service requests via specific forms, access to the solutions base, SLA management, etc. Setting up a support and assistance service for users is not an activity exclusively reserved for an ICT service, in the IT fields. The objective is to enable the establishment of a suitable support service, dedicated to a particular area (HR or Finance) or to the...
- Documents:
If you are registered member, kindly login to view full details of this tender notice:
CLICK HERE TO LOGINService Contract for a User Support and Assistance Center (Esm) Management Application - Belgium Tender
The ENABLE, a Government sector organization in Belgium, has announced a new tender for Service Contract for a User Support and Assistance Center (Esm) Management Application. This tender is published on BelgiumTenders under BET Ref No: 130620545 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-01-05.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
