Tender Details

Country: Belgium
Summary: Purchase of an Omnichannel Tool Solution with Multimedia Services
BET Ref No: 73407473
Deadline: 10 Nov 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: CAMCCM-2021_107-F02
Purchaser's Detail:
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Description:
Purchase of an Omnichannel Tool solution with multimedia services
As part of the strategic development of the Christian mutuality, we want to increase accessibility to our digital services in order to offer an excellent level of service to our members. The service to the member, supported by an omnichannel solution, will be simple, effective and will integrate the digital solutions developed by the Christian mutuality. This will strengthen our mission: to make health accessible to each by offering a personalized service to our members. Via this public market, we want to set up an solution: - offering an open environment that will allow different contact channels to be gradually integrating (Telephony, video, cat, email, web, app, social networks, etc.);- offering simple integration with other existing channels;- simple, intuitive and friendly for both our members and our agents (for all channels );- flexible and ready for future challenges linked to an omnical and digital offer;- offering proactive monitoring of activities and labor force;- which offers a complete (360 °) view of the member and his interactions with the Mutuality Christian ...
Documents:

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Purchase of an Omnichannel Tool Solution with Multimedia Services - Belgium Tender

The PURCHASE CENTER GROUP CM-MC VZW, a Government sector organization in Belgium, has announced a new tender for Purchase of an Omnichannel Tool Solution with Multimedia Services. This tender is published on BelgiumTenders under BET Ref No: 73407473 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-11-10.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.