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Purchase Omnichannel Tool with Multimedial Services

BelgiumTenders notice for Purchase Omnichannel Tool with Multimedial Services. The reference ID of the tender is 73483854 and it is closing on 10 Nov 2022.

Tender Details

  • Country: Belgium
  • Summary: Purchase Omnichannel Tool with Multimedial Services
  • BET Ref No: 73483854
  • Deadline: 10 Nov 2022
  • Financier: Self Financed
  • Purchaser Ownership: Government
  • Tender Value: Refer Document
  • Notice Type: Tender
  • Document Ref. No.: 582129-2022
  • Purchaser's Detail:
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  • Description:
  • As part of the strategic development of Christelijke Mutualiteit, we want to increase the accessibility of our digital services in order to be able to offer our members an excellent level of service. We want to introduce a simple, efficient member service based on the Christian Mutuality developed digital solutions. This will reinforce our mission to make health accessible to everyone by offering a personalized service to our members.
    Through this public tender, we want to implement a solution that:
    -Offers an open environment,that allows the integration of different contact channels in a gradual way (Telephony, Video, Chat, Mail, Web, App, Social Networks, ...);
    -Provides easy integration with other existing channels;
    -Simple, intuitive and user-friendly for both our members and our customersgents (for all channels);
    -Flexible and ready for the future challenges of an omnichannel and digital offering;
    -Proactive monitoring of activities and workforce;
    -Provides a complete (360) view of the member and his interactions with Christian Mutuality, to keep him on the right trackto help and appropriate way;
    -Financially accessible.
    This public contract therefore relates to the following different activities:
    -The delivery of a SAAS tool with which Christian Mutuality can set up an omnichannel service center
    -the phased and gradual implementation of...
  • Documents:

 Tender Notice

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Purchase Omnichannel Tool with Multimedial Services - Belgium Tender

The PURCHASE CENTRAL GROUP CM-MC VZW, a Government sector organization in Belgium, has announced a new tender for Purchase Omnichannel Tool with Multimedial Services. This tender is published on BelgiumTenders under BET Ref No: 73483854 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-11-10.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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