IT Services Specialist for Professional Service Maintenance, Consulting, Technical Support, and Maintenance of the IT Infrastructure of the Digital Legal Aid Platform website

• Country: Belgium
• Summary: IT Services Specialist for Professional Service Maintenance, Consulting, Technical Support, and Maintenance of the IT Infrastructure of the Digital Legal Aid Platform website
• BET Ref No: 96161534
• Deadline: 06 Feb 2024
• Financier: Other Funding Agencies
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.:
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• Description:
• Tenders are invited for IT Services Specialist for Professional Service Maintenance, Consulting, Technical Support, and Maintenance of the IT Infrastructure of the Digital Legal Aid Platform website Closing Date: 6 Feb 2024 Type: Consultancy 4. Objective of the consultancy The purpose of this consultancy is to ensure the execution of tasks defined in paragraph 5 and provide professional service maintenance, consulting, technical support, and IT infrastructure support for the Digital Legal Aid Platform. This includes servers hosting the Platform, ensuring uninterrupted operation and effective functioning of the Platform, as well as meeting user needs and implementing new features on the Digital Legal Aid Platform website. The consultant will be required to ensure smooth operation and efficient functioning of the Platform, as well as meeting the needs of users, installing new functions on the website of the Digital Legal Aid Platform. 5. Scope of work and Methodology Within the scope of the work, the Contractor is expected to: a. Service Maintenance and Technical Support: Conduct regular monitoring and analysis of the IT infrastructure, identify potential issues and shortcomings. Resolve incidents, address malfunctions, and problems arising from system operations. Provide consultations and support to users on IT matters, including the platform and its functionalities; b. Technical Support: Ensure proper functioning of the servers hosting the Digital Legal Aid Platform. Conduct regular monitoring of server status, proactively identify potential issues, and backup data. Take measures to prevent data loss and ensure information security on servers; c. IT Infrastructure Maintenance and Update: Perform regular updates of software and operating systems, as well as backup and data recovery. Ensure optimal performance and efficiency of the Platform's IT infrastructure; d. Infrastructure Management: Plan and implement an IT infrastructure development strategy considering the Platform's needs. Monitor and optimize resource utilization to ensure efficient system operation and user scalability; e. Security Assurance: Implement security measures and data protection to prevent unauthorized access to the information on the Platform. Conduct regular security audits, identify potential threats, and implement appropriate measures for their mitigation; f. Communication: Communicate regarding the status of the IT infrastructure, server operations, issue identification, and task execution with representatives of the client. Ensure interaction with project management and the project's client. The Consultant will be required to prepare a detailed methodology and work plan indicating how the objectives of the project will be achieved, and the support required from DRC. 6. Deliverables The Consultant will submit the following deliverables as mentioned in the Annex C Terms of Reference (ToR). 7. Duration, timeline, and payment The total expected duration to complete the assignment will be no more than 3 months. The consultant shall be prepared to complete the assignment no later than 30.04.2024. The compensation will be determined according to the schedule provided below. Payment will be made in stages after proper completion of the respective works for each phase and taking into account the features defined below, namely: а) The first payment in the amount of 100% of the cost of the works for 1 phase will be made by DRC to the Contractor based on the acceptance of the work by DRC representatives for Period 1, which occurs during monthly meetings (online). After such acceptance of the work by DRC representatives, and in the absence of claims against the Contractor regarding the quality of work performed, the Contractor prepares and submits a Work Completion Certificate (hereinafter referred to as the Certificate) to the designated DRC employees, which is signed by DRC in the absence of claims against the content-defined work. b) The second payment in the amount of 100% of the cost of the works for 2 phase will be made by DRC to the Contractor based on the acceptance of the work by DRC representatives for Period 2, which occurs during monthly meetings (online). After such acceptance of the work by DRC representatives, and in the absence of claims against the Contractor regarding the quality of work performed, the Contractor prepares and submits a Work Completion Certificate (hereinafter referred to as the Certificate) to the designated DRC employees, which is signed by DRC in the absence of claims against the content-defined work. c) The third payment in the amount of 100% of the cost of the works for 3 phase will be made by DRC to the Contractor based on the acceptance of the work by DRC representatives for Period 3, which occurs during monthly meetings (online). After such acceptance of the work by DRC representatives, and in the absence of claims against the Contractor regarding the quality of work performed, the Contractor prepares and submits a Work Completion Certificate (hereinafter referred to as the Certificate) to the designated DRC employees, which is signed by DRC in the absence of claims against the content-defined work. The Contractor is obliged to provide a Work Completion Certificate. Taxes and other expenses are the responsibility of the service provider.
• Documents:

 Tender Notice