Tender Details

Country: Belgium
Summary: Implementing, Migrating and Maintaining a Cloud-Based Solution with Underlying Crm System and the Linked Functional Needs of Belnet.
BET Ref No: 121661279
Deadline: 29 Aug 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 415404-2025
Purchaser's Detail:
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Description:
Belnet, as a state service with separate management, currently has a system for the management of customer relationships that approaches the end of its lifespan (EOL).
The aim of this public contract is to find a new solution to replace the existing system with a new information system, So that Belnet can guarantee the operational continuity of its services.
This assignment for services concerns the acquisition of a new "Cloud Based" CRM/ ERP type information system, designed to manage its contacts, its products, his services & the sales process, to generate contracts, to calculate the amounts to be invoiced, to manage the shipping of invoices and to manage marketing campaigns and the sending of mass emails ("mass mailings"), and to generate various reports.
For this assignment, BelNet is looking for an integrator that offers a solution or for a Enterprise that offers its own product and will take on the Integrator role. BelNet wants to indicate that the candidate can only offer one solution.
The assignment includes (non-limitatively) the selection of the solution, the implementation of the project in terms of implementation, rollout, education, ... In addition The assignment also consists of the implementation of support and maintenance during the life of the system to be installed.
Licenses:
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The AO will have to purchase the necessary licenses from the contractor for this assignment.
"Implementation phase" :
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Documents:

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Implementing, Migrating and Maintaining a Cloud-Based Solution with Underlying Crm System and the Linked Functional Needs of Belnet. - Belgium Tender

The THE BELGIAN STATE, REPRESENTED BY BELNET, STATE SERVICE WITH SEPARATE MANAGEMENT, a Government sector organization in Belgium, has announced a new tender for Implementing, Migrating and Maintaining a Cloud-Based Solution with Underlying Crm System and the Linked Functional Needs of Belnet.. This tender is published on BelgiumTenders under BET Ref No: 121661279 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-29.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.