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Tender Details
- Country: Belgium
- Summary: Implementing, Migrating and Maintaining a Cloud-Based Solution with Underlying Crm System and the Linked Functional Needs of Belnet.
- BET Ref No: 121661279
- Deadline: 29 Aug 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 415404-2025
- Purchaser's Detail :
- Description :
- Belnet, as a state service with separate management, currently has a system for the management of customer relationships that approaches the end of its lifespan (EOL).
The aim of this public contract is to find a new solution to replace the existing system with a new information system, So that Belnet can guarantee the operational continuity of its services.
This assignment for services concerns the acquisition of a new "Cloud Based" CRM/ ERP type information system, designed to manage its contacts, its products, his services & the sales process, to generate contracts, to calculate the amounts to be invoiced, to manage the shipping of invoices and to manage marketing campaigns and the sending of mass emails ("mass mailings"), and to generate various reports.
For this assignment, BelNet is looking for an integrator that offers a solution or for a Enterprise that offers its own product and will take on the Integrator role. BelNet wants to indicate that the candidate can only offer one solution.
The assignment includes (non-limitatively) the selection of the solution, the implementation of the project in terms of implementation, rollout, education, ... In addition The assignment also consists of the implementation of support and maintenance during the life of the system to be installed.
Licenses:
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The AO will have to purchase the necessary licenses from the contractor for this assignment.
"Implementation phase" :
---------------------... - Documents :
Purchaser : THE BELGIAN STATE, REPRESENTED BY BELNET, STATE SERVICE WITH SEPARATE MANAGEMENT
Address: Simon Bolivarlaan 30/2
Town: Bruxelles\Brussel
NUTS-Code: BE100
Postal Code: 1000
Attn: Tim De Raes
Phone: +32 27903333
...
Email :tim.deraes@belnet.be
URL :http://www.belnet.be/
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