Tender Details

Country: Belgium
Summary: Framework Agreement for the Renewal, Support and Maintenance of the Current Alcatel Telephone Exchange
BET Ref No: 130007581
Deadline: 09 Dec 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 500000.00
Notice Type: Tender
Document Ref. No.: 750615-2025
Purchaser's Detail:
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Description:
The Heilig Hart Ziekenhuis Lier wishes to proceed with the tender for the renewal, support and maintenance of the current Alcatel Oxe with Crystal Gateway.
The current setup is a hybrid-cloud setup.
Both analog and digital lines are still in use.
Further use is made made from both fixed and DECT telephones. The latter use both rBS dect antennas and xBS dect antennas.
Mobicall alarm servers are used for reporting alarms.
We also work with Alcatel Visual Automated Attendant (VAA), Alcatel Contact Centers, Audio codes SBCs and Teams Direct Routing.
The assignment consists of:
- switch to a redundant setup completely on-prem
- provide maintenance on both telephone exchanges and Mobicall alarm servers.
- to provide support for both telephone exchanges and Mobicall alarm servers.
- carrying out the necessary updates on both telephone exchanges and Mobicall alarm servers.
- partial switch to Teams direct routing
- determining the replacement period + replacing the current emergency batteries if necessary
- management via a dynamic licensing model
- price list for telephones to replace existing devices
If necessary, redundancy must be provided.
Framework Agreement for the Renewal, support and maintenance of the current Alcatel phone center...
Documents:

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Framework Agreement for the Renewal, Support and Maintenance of the Current Alcatel Telephone Exchange - Belgium Tender

The HEILIGHARTZIEKENHUIS LIER, a Government sector organization in Belgium, has announced a new tender for Framework Agreement for the Renewal, Support and Maintenance of the Current Alcatel Telephone Exchange. This tender is published on BelgiumTenders under BET Ref No: 130007581 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-12-09.

The estimated tender value is EUR 500000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.