Tender Details

Country: Belgium
Summary: Contract for Contracting Services Relating to the Implementation of all Kinds of Support Services for Vivaqua's Customer Service, for a Potential Duration of 8 Years
BET Ref No: 94648455
Deadline: 09 Nov 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 629327-2023
Purchaser's Detail:
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Description:
The contractor must ensure:
• the continuous processing of some of the interactions with VIVAQUA customers (incoming telephone calls, e-mails), supplemented with administrative tasks (customer requests/'tickets') when there are few telephone calls whether emails need to be processed, and
•the gerlight execution of exceptional tasks: backlog of tickets to be processed that needs to be cleared, special campaigns for both incoming and outgoing telephone calls,...
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Execution of all kinds of support services for VIVAQUA Customer Service, for a potential durationr of 8 years.
Doc Title: Contract for contracting services relating to the implementation of all kinds of supporting services for VIVAQUA's Customer Service, for a potential duration of 8 years
Contract Type: services
Documents:

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Contract for Contracting Services Relating to the Implementation of all Kinds of Support Services for Vivaqua's Customer Service, for a Potential Duration of 8 Years - Belgium Tender

The VIVAQUA, a Government sector organization in Belgium, has announced a new tender for Contract for Contracting Services Relating to the Implementation of all Kinds of Support Services for Vivaqua's Customer Service, for a Potential Duration of 8 Years. This tender is published on BelgiumTenders under BET Ref No: 94648455 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-01-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.